Fill out the details below to receive a call from us and be inserted directly into the Priority Support queue without having to use our automated voice system.
Your priority support code will be automatically populated if your current IP address matches your business IP address in our records. You will need to contact us via one of our standard contact methods if you forget or do not have your code.
Fill out the details below
Before you download...
Please only download this tool at our request
Your use of this tool is subject to the terms and conditions of your customer SLA.
You must leave the CDSI Support Agent window open after you download and run it for us to be able to connect
This software is for Windows only. Please inform us if you are using an operating system other than Windows
The CDSI Support Agent allows remote control and administration of the computer that it is downloaded and ran on. In order to protect you and your computer, we ask that you do not share
the Internet ID and password generated unless we ask for the information. The CDSI Support Agent will automatically notify us when you open the
Click the download button below to continue.
New Support Ticket
Fill out the following details to submit a new support ticket.
Your ticket was received
Your ticket has been successfully submitted to our helpdesk. We will be in touch soon.
Please ensure you have filled out all of the required fields and try again.
Due to security concerns, we only accept files, images, and any other forms of attchments that are sent via email. We will only review the specific files that we ask to be sent. Please do not include URLs to files from Dropbox, OneDrive, etc. in your ticket description.
View Ticket History
This feature is in pre-release and will be rolled out by May 31, 2021. Once complete, customers with active support plans will be able to view, update, and close both active and inactive tickets. Please contact us if you require an update on a submitted ticket while this feature is being rolled out.